Ground Staff & Hospitality
Responsibilities
Inside the airport terminal:
– Checking passengers in for flights
– Re-routing or re-booking passengers whose flights have been cancelled or delayed
– Assisting disabled passengers or those travelling with young children
– Giving passengers up-to-date information on flights
– Assisting passengers with all enquiries, including lost or delayed baggage
– Assisting staff in carrying out security checks as and when the situation arises
– Delivering high levels of customer service to passengers and those travelling through the airport
Outside the airport terminal:
– Handling all the loading and uploading of passenger bags from the aircraft
– Helping direct passengers on to and off the aircraft
– Directing landed aircraft to taxi spots
– Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft
-Coordinating and managing staff around the aircraft during its stopover
-Draft and hand over the necessary documents for the flight to the aircraft captain
-Preparation of the flight plan, fuel, weather condition and other important information
-Management of take-off slots with air traffic organizations
-Management of the airline network and fleet
Other requirements:
- Educational Qualification: Graduate.
- Marital Status: Unmarried
- Age Limit: 18 to 28 yrs.
- Male / Female
- Salary range – 20,000 – 70,000
- Language skills: Fluency in English